Total Submissions: 3
| No. | Date | Company | Application Status | Reimbursement Time | Action | ||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Jul 30, 2026 | Submitted, but no response received | More than 90 days | ||||||||||||||||||||||||||||
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Submission #1 Details
Submitted: Jul 30, 2026
Respondent Details
1. Application Status
Submitted, but no response received
2. Reimbursement Time
More than 90 days
3. Details of MDG Applications & Reimbursements
4. Overall Experience Ratings
5. Challenges Experienced
Unclear eligibility requirements, Difficulty using the digital trade platform, Complicated or extensive documentation requirements, Delayed application or reimbursement processing, Difficulty obtaining clarification or updates from MATRADE
6. Desired MFA Support
Establish a dedicated referral or communication channel with MATRADE
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| 2 | Jul 31, 2026 | MY US PIZZA SDN BHD | Approved, but reimbursement is still pending | Reimbursement is still pending | |||||||||||||||||||||||||||
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Submission #2 Details
Submitted: Jul 31, 2026
Respondent Details
Full Name
Connie Yang
Company
MY US PIZZA SDN BHD
PIC Name
Connie Yang
Email Address
1. Application Status
Approved, but reimbursement is still pending
2. Reimbursement Time
Reimbursement is still pending
3. Details of MDG Applications & Reimbursements
4. Overall Experience Ratings
5. Challenges Experienced
Delayed application or reimbursement processing, Difficulty obtaining clarification or updates from MATRADE, Application or claim rejected without sufficient explanation
6. Desired MFA Support
Arrange an MDG briefing or consultation clinic with MATRADE, Obtain clarification on eligibility and required documents, Raise common application, claim, or reimbursement issues with MATRADE, Establish a dedicated referral or communication channel with MATRADE, Provide regular updates on MDG policies, guidelines, and procedures
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| 3 | Aug 04, 2026 | GENIUS AULAD INTERNATIONAL GROUP SDN BHD | Have not applied for MDG | More than 90 days | |||||||||||||||||||||||||||
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Submission #3 Details
Submitted: Aug 04, 2026
Respondent Details
Full Name
FATIN AIMI SUKOR
Company
GENIUS AULAD INTERNATIONAL GROUP SDN BHD
PIC Name
FATIN AIMI BINTI SUKOR
Email Address
1. Application Status
Have not applied for MDG
2. Reimbursement Time
More than 90 days
3. Details of MDG Applications & Reimbursements
4. Overall Experience Ratings
5. Challenges Experienced
Difficulty obtaining clarification or updates from MATRADE, Technical issues during online submission, No significant challenges, The new MDG system is not very user-friendly. The previous system was much better and easier to use. The new system is more complicated and has made our work less efficient. We hope it can be improved to provide a better user experience. Customer service is not easily reachable when assistance is needed
6. Desired MFA Support
Arrange an MDG briefing or consultation clinic with MATRADE, Establish a dedicated referral or communication channel with MATRADE
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